Which frameworks do you support?
SOC 2 (Type I and Type II), HIPAA, PCI-DSS, ISO 27001, and advanced NIST CSF (Tiers 2 through 4). We also handle vendor-specific compliance frameworks like AICPA TSC, NIST 800-53, CIS Controls, and state-specific privacy regulations (CCPA/CPRA, NYDFS, etc.). CMMC for defense contractors lives on a separate practice at mycmmc.ai because of US-citizen-only delivery requirements.
Do we have to be on mysupportdesk to use cyberhub?
No. Path 2 customers run their own IT (internal team or another MSP) and use cyberhub as a compliance overlay. We work alongside your existing operations. That said, the work is faster and cleaner when we run both layers — Path 1 customers on supportdesk Complete have lower readiness costs because we already know the environment.
What’s a “framework readiness” project, and how long does it take?
Readiness is the one-time work to stand up a framework before you go live with the audit relationship: closing control gaps, writing policies, training your team, capturing the evidence baseline. Typical timelines: SOC 2 readiness 8–16 weeks, HIPAA 6–12 weeks, PCI-DSS depends on merchant level, ISO 27001 16–24 weeks. Once readiness is complete, the ongoing monthly program kicks in.
What’s the GRC platform you use?
A purpose-built compliance management platform that maps controls to frameworks, automates evidence collection from your environment, manages policy libraries, and provides the executive dashboards. We don’t name the specific vendor publicly because we want to keep the option to swap in the right tool for your engagement — what we commit to is the program outcome, not a specific platform brand.
Who owns the auditor relationship?
You contract directly with the audit firm (we don’t take percentages or refer fees) but Centuric runs the engagement. We schedule the interviews, deliver the evidence binder, respond to information requests, and coach your team through what they’ll be asked. You can use your existing audit firm; if you don’t have one, we’ll introduce you to firms we’ve worked with cleanly in the past.
What about CMMC?
CMMC Level 1 and Level 2 readiness for Defense Industrial Base suppliers is a separate Centuric practice at mycmmc.ai. CMMC delivery requires US-citizen-only personnel, GCC High enclave deployment, and our CMMC Level 2 Registered Practice oversight — different cost basis, different team, different framework. If your contracts involve CUI handling, talk to that team.
Can we add frameworks later?
Yes, and it’s common. Most customers start with one framework (usually whatever’s tied to the contract or insurance requirement that triggered the engagement), then add a second or third over the following year. Moving from Foundation to Multi-Framework is a tier change at renewal — new readiness projects for additional frameworks are scoped at that point.
Do you do penetration testing or red teaming?
Coordinated through partner firms we’ve vetted — pen testing is a separate discipline best done by specialists who don’t also build the program (independence matters for audit defensibility). The Strategic tier includes quarterly tabletop coordination and red-team scheduling; partner firm fees are pass-through.